Airbnb: the next chapter

Do NOT harrass the individual under any circumstances. Lest you wish to become another reported antagonist. The link is given for authenticity and clarification of circumstances. This individual, along with Airbnb, refused to even give a single penny, beyond an apparent refund of £25, after I had to cancel due to extenuating circumstances which would have endangered me and triggered more PTSD if not acted upon.

https://www.airbnb.co.uk/rooms/45496106?source_impression_id=p3_1640529791_XTi6mD5%2F5%2BomvBin&guests=1&adults=1

-Airbnb have now contacted me via Airbnb website, warning it is up to the host's discretion to refund me.

"Dear Viktoria, the issue is that your policies are flawed. It only takes a human rights case to prove so. Your company's attitude and failure to prevent such a situation from arising in the first place prove you are at fault. Your policies do not trump human rights. By all means, please contact the host but I am sure they will refuse to compensate. Legal action against Airbnb and the host is sadly the only way forward, sadly, to force you to protect victims of abuse and informants. I did not cancel out of choice, I cancelled out of duress upon realising where I would have to stay. You could easily implement a system where people are given more specific details before booking or are able to input certain addresses and a radius which stops listings within the radius from showing up. I lost everything and you both pocketed my money without doing a damn thing. I doubt society will see either of you as being hard done by. If you stand by your policy, then we shall force you to compensate through law and you will lose far more money. Your policies do not trump human rights. And you yourself have extenuating circumstances exemptions: how is threat to life not one?Thank you."

And despite having an "extenuating circumstances exemption" written into terms and conditions. If life and death is not extenuating, if domestic abuse and violence is not extenuating, what on Earth is?!?! There are some very sick and vile people working at

@Airbnb_uk

Callousness.

 A sting of Christmas.

 Sometimes the night whispers back to me. I know then that I am sane.

 I wish to leave the chaos of my mind. 

I wish to not be living. I wish for an end to abuse. I wish for sleep. And happiness. I wish I were not a fool chained by compassion at the cost of being unable to express compassion. I wish I were free. I am sickened with dread and fear. I am afraid of my past, forced to be empowered by it, sick of my present yet forced to live it and hopeful for my future yet it flees before I can fully name it.

There are too many scores of issues I must handle. I have lost all battle without a single surrender. I have betrayed everyone and yet I can not even cry out in pain knowing the only response shall be: "He is just saying it for attention." Family, strangers and sometimes even friends speak so illy. Why am I still alive? Look at me. Tell me what will change.